Customer Journey Analytics & Service Monitoring for Telecom Retail
Boost Sales and Elevate Customer Experience with Data-Driven Insights
An advanced cloud-based analytics solution powered by TD Intelligence sensors, designed to optimize customer journeys, enhance service efficiency and drive sales.
“
Pygmalios enabled us to adopt the right approach towards effective workforce planning which mirrors the actual customer demand and substantially decreases waiting time in our stores, all of which has a large impact on the overall customer experience.
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Milan Morávek, Chief Commercial Officer (CCO)
O2 Slovakia
Optimize Your Telecom Retail Operations with Data-Driven Analytics
Boost Sales with Targeted Insights
Track customer journeys and service interactions to identify lost sales opportunities and improve conversion rates at critical points like service desks and sales counters.
Enhance Service Efficiency
Use real-time data to reduce wait times and improve staff-customer interactions, ensuring quicker service and higher satisfaction.
Gain Insights into Customer Behavior
Understand how customers navigate your telecom store, identify key service points, and discover where they spend the most time to optimize customer experience.
Optimize Staff Allocation
Monitor staff activity and customer flow in real-time to better allocate resources, ensuring your team is available when and where they’re needed most.
Long Wait Times & Inefficient Service
A Common Struggle in Telecom Retail.
Unlock Real-Time Insights
Gain a clear view of customer movements and staff interactions to identify bottlenecks and improve service efficiency instantly.
Unlock Real-Time Insights
Gain a clear view of customer movements and staff interactions to identify bottlenecks and improve service efficiency instantly.
Effortless Integration & Scalability
Our cloud-based solution easily integrates with your existing systems and scales as your business grows, ensuring ongoing optimization and performance improvement.
How It Works
Install and Collect Data
TD Intelligence sensors are installed in the store to capture customer movements and interactions, with staff movements excluded for more accurate data.
Analyze Customer Behavior
Detailed insights are collected on customer foot traffic, service desk interactions, and waiting times. These analytics provide a clear understanding of customer flow and service efficiency.
A/B Test and Optimize
Different store layouts and service setups are tested to determine the most effective configuration. The impact on customer flow and service times is measured for data-driven improvements.
Staffing Recommendations
Based on traffic patterns and service demand, recommendations are provided to adjust staffing levels. This helps ensure the right number of staff is available during peak periods to enhance customer service.
Increased Sales and Conversions
Enhanced Customer Experience
Reduced Operational Costs
Optimized Service Desk Performance
Staff Exclusion for Precise Analytics
A/B Testing for Layout Optimization
Staffing Recommendations
Scalable Solution
Quick ROI
Customizable Reporting
Accurate Insights on Customer Movements
In-store analytics tailored to your needs
Products
- Traffic Analytics
- Queue Management
- Occupancy Management
- Journey Analytics
- Queue Analytics
- Zone Analytics
- Journey Analytics
- Queue Analytics
- Zone Analytics
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