Queue
Never ending queues lead directly to the reduced shopper satisfaction. This results in the low customer loyalty. Active queue monitoring mitigates these risks, reduces your customers’ frustrations and helps you better organise your staff. Accurate video sensors are used to monitor congestion patterns and enable you to forecast when and where queues occur.
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Average queue lenght
Queue volume distribution in time
Effectivity of service lanes
example QUESTIONS
Queue Can Answer
How many cashiers do I need to schedule for the next week?
Wednesdays are the days with the highest congestion at the wait lines.
Do I have well optimized cashier shifts?
We have identified overloaded shifts, when longer queues occurred.
How does the length of queue affect the frequency of purchases and customer loyalty?
The store loses 14% of additional visits from loyal customers.
What is the average number of people waiting in the queue during the day?
Optimising the number of employees by cash register helps to increase customer satisfaction.
How did the shift manage to optimize waiting in line and cashier opening during the day?
Optimising the number of employees by cash register helps to increase customer satisfaction.
Do we fulfil the plan to use average capacity of the cash desk?
Only quick and optimally used cash desk brings maximum effect.
Your data fulfills me with optimism.
Based on the information collected from Pygmalios analytics solution, we plan to make changes and rethink our window strategy across the entire Mango chain in Slovakia.
I think that the presentation definitely fulfilled both, the promised agenda, as well as the expectations with which we agreed to it - and the particular demonstrations of how to compare and search within the online analytical tools were definitely inspirational to me personally.
We are constantly looking for opportunities to improve service, provide a comfortable shopping experience in a comfortable modern environment, and Pygmalios's service helps us to implement it.
